Challenges in Transgender Healthcare

Transgender healthcare is a topic that doesn’t get a lot of attention. Healthcare providers receive little to no formal training in this area, and this population is one of the most under served groups in the United States. The authors of the recent Lab Medicine paper Challenges in Transgender Healthcare: The Pathology Perspective wrote a blog on this topic for Oxford University Press. Check out obstacles in transgender healthcare to learn some of the issues providers and patients face.

Perspectives on Lab Safety

I attended a work shop where different people were allowed to express their views on life from their generation’s perspective. One group representative said that members of the “Millennials” generation often acted as if entitled to things in life and don’t feel as if they have to work for it. A Millennial representative spoke up. She said that she did not feel entitled, but felt a victim of broken promises. She watched the generation before her live the good life- go to school, get a job, get married, buy a house, etc. – and now she was done with school, full of debt and still living at home. The economy and the world had changed, and the life she hoped for was not the one she now faced. Listening to a different perspective was truly eye-opening, and it reminded me about an important aspect of lab safety coaching.

In conversations with long-term lab safety professionals (or those lab managers, POCT supervisors and others who share the lab safety role), I often hear about the constant frustrations with lab safety compliance. Staff does not wear PPE, they don’t follow safe work practices, or they don’t think about chemical or bloodborne pathogen safety. Some who oversee lab safety have become so frustrated that they have given up on coaching or talking to the people they are assigned to keep safe. That is most definitely an incorrect approach, and if you find yourself in that situation, it may be necessary to take a step back, look in the mirror, and notice that the problem could be you.

That’s not meant to sound accusatory, but if your lab is suffering from a poor safety culture, the best place to begin with a solution is in your head, and understanding that can be powerful. First, remember that each time you are in the laboratory and you see a safety issue that you ignore, you are seriously damaging the culture. Few are scrutinized more than those who manage the safety program in the lab, and if ignoring safety regulations is witnessed by staff, they will know how unimportant safety is in the department, and they will act accordingly. If you are burned out from years of battling the culture, it may be time for someone else to enter the safety role so that the culture is not damaged further.

Next, if you plan to remain the safety role, it may be time to examine your approach to staff. Instead of becoming frustrated with people when the need to coach arises, try to change your perspective. How a safety coaching episode will play out is largely determined by what you (the coach) are thinking as you approach the situation. It is important to remember that each time a staff member does not act in a way you wish or expect as it relates to safety, there are several possible reasons or influences on the situation, and all should be considered before acting.

Janet is in chemistry handling specimens without gloves. This alone could generate a range of negative feelings when you see this- anger, frustration, or even apathy. What are the possibilities? She was not trained properly, there are no gloves that fit her, she is having a reaction to gloves and is embarrassed to confess it, or gloves are kept in the store room and she doesn’t know the door combination. Any of these scenarios and more is possible. Your emotions about the situation are real, they can result from a broken promise (you’ve spoken to Janet before), judgement (she’s not a stellar tech anyway), or failed expectations (you recommended she be hired). However, you should not act on those emotions; there is little chance the coaching will go well. Approach Janet with a question that will start a reasonable, two-way conversation. “Hi, Janet. I notice you aren’t wearing gloves. What size can I get you?” Or “Janet, I see you are handling samples with no gloves and that is dangerous. Can you tell me why?” If this is a repeat situation, put the ball in Janet’s court. “Janet, we discussed glove use last week, but you are not wearing them. You told me you would. What’s going on?” Now the focus is on the important issue for you, Janet’s broken promise. The answer may help you understand her behavior, and help you to rectify the situation permanently. Remember to use a soft approach and a civil tone. Otherwise, the work of your thought-out coaching will be for naught.

Everyone has their own perspective. That in no way excuses all behaviors, especially failing to follow lab safety guidelines, but understanding a perspective will go far in helping you succeed with coaching those bad behaviors when needed. Think first, always act, and be the safety role model you need to be for your department. Those are the powerful steps to a strong lab safety culture.

 

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-Dan Scungio, MT(ASCP), SLS, CQA (ASQ) has over 25 years experience as a certified medical technologist. Today he is the Laboratory Safety Officer for Sentara Healthcare, a system of seven hospitals and over 20 laboratories and draw sites in the Tidewater area of Virginia. He is also known as Dan the Lab Safety Man, a lab safety consultant, educator, and trainer.

The Lonely Life of a Clinical Pathologist

Have you ever felt like no one knows exactly what you do for a job; friends, family, even your colleagues? As a clinical pathologist, if you are ever asked what your job entails, it might take you a full 10 minutes to just explain the surface of it and by that time your audiences’ s eyes have glazed over and they are wondering when their next coffee break is.  It can get pretty lonely when very few people understand your daily life of work.

I currently hold a general clinical pathology position and oversee the microbiology, chemistry, and immunology sections of a community hospital laboratory that services two hospitals totaling a little over 500 beds.  I also get consulted on point of care testing and consult at two critical access hospitals that have a general AP/CP pathologist directing their lab.

As a new clinical pathologist, I was asked to blog about my experiences during the first year of working in the real world. I thought it would be a great venue to talk about how I have combatted the “loneliness” I face when I feel like no one knows what I do. Over the next couple of months I will highlight some of the tasks I have undertaken in my current position and I’d also love to hear what other clinical pathologist’s careers look like and/or how they have evolved over the years.

The beauty of a career in clinical pathology was explained to me by an attending during my residency training –you make of it what you want to.  He also told me to not venture into the lab because they will ask you to do things, and since I am not very good at following advice, that is exactly the first topic I would like to explore: getting into the lab on a daily basis.

When I was in training, one of the best ideas I took away for my job was microbiology rounds. The first attending I observed holding these was a medical microbiologist that would round through the micro lab every day asking the techs if they had any odd cultures, questions that needed to be answered or anything that required follow up.  When I took this job, I knew I wanted to incorporate this type of rounding as part of my work.  My office is conveniently located at the back of the microbiology laboratory, so as I walk through the lab, I make it a point to say hi and ask the technologists if they have any issues, or any interesting cultures. It is not a formal rounding, but issues come out of these interactions and give me items to follow up with on a daily basis.  Having my office located in the lab also allows the techs to come to me throughout the day with any questions they may have and has established a great rapport between us.

I also round through the chemistry and immunology section of the lab, specifically hitting second shift, as they lack a lot of interaction with clinicians. This has been a harder task for me because my subspecialty training was microbiology. I feel comfortable interacting with the technologists and lab staff, but when I first started I had the fear that I would not know the answer to a question I might be asked.  Lucky for me, there are not as many questions that come out of these rounds. But of the questions I have gotten and I did not know the answer, it has never been a problem by me saying “I don’t know off the top of my head, but let me get back to you”.  It also helps that I drop off candy in the break room while they wait on me – it is truly amazing how chocolate helps you make friends (thanks for the tip, Mindy Kaling). In addition to troubleshooting, rounding through the lab has given me the opportunity to interact with other people who have a passion for laboratory medicine. The techs will get just as excited about an interesting organism that was isolated or a new instrument we might bring in, and it is great to be able to share that passion you feel for your job with others.

Next month I will discuss a little more about the “formal” interactions I have set in the lab, but for now, let’s hear from you: how do you get involved in the lab and the technologists you work with?

 

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-Lori Racsa, DO, is the director of microbiology, immunology, and chemistry at Unity Point Health Methodist, and a Clinical Assistant Professor at the University Of Illinois College Of Medicine at Peoria. While microbiology is her passion, has a keen interest in getting the laboratory involved as a key component of an interdisciplinary patient care team.

 

Safety in Your Surroundings- the Physical Environment

Over the years, many safety standards and guidelines have been published regarding the Physical Environment of the laboratory (or the Environment of Care). The laboratory environment is not inherently a safe space, so training lab staff about their physical environment is critical so that they may work there without harm. The Physical Environment (PE) includes the overall laboratory space, electrical safety, and compressed gas safety. Physical Environment safety is concerned with ensuring that the facility is constructed, arranged, and maintained to ensure staff and patient safety.

Many labs I have visited are old, and space is often at a premium. Technology has changed over the years in the field of lab medicine, and that has led to the need for different floor plans, counter arrangements, and even work flow patterns. In any lab, the space should be arranged so that the quality of work performed, the safety of the staff, and any patient care given are not compromised. That means there should be enough space to perform the testing required in the department. There should also be room (offices or counter space) for those who perform the administrative work it takes to keep a lab running. Other facilities needs should be available as well such as storage space, rest rooms, staff lockers, a break room, and even meeting space.

One aspect of PE that needs scrutiny is the actual environment (temperature and humidity) of the lab space. The room temperature and humidity need monitoring and controls in order to properly store items in the space, and to ensure that testing is performed in the proper environment determined by the test manufacturer. Working outside of those parameters can have a direct negative impact on patient care. The other important consideration for the environment is staff comfort. Many building systems struggle with maintaining the proper temperature and humidity, especially in the extremes of hot and cold weather months. Will the lab staff remove PPE because it’s too hot? Of course that is an unsafe practice, and finding ways to manage the environment for staff comfort is critical.

Electrical safety should also be considered when evaluating the laboratory Physical Environment. Make sure employees have electrical safety training, and teach them about common errors made from not properly understanding electrical safety. One common error is the use of extension cords. In most locales, extension cords may be used in the lab in an emergency situation (such as accessing emergency power outlets during a power outage), but they should never be permanently placed and used for any lab equipment. The use of “daisy chains” is another common mistake. A daisy chain is made by plugging one multi-plug adapter into another for length. This is a fire hazard and should be avoided.

Compressed gas tanks are often found in the lab environment, and staff needs to adhere to special safety considerations regarding those tanks. Make sure all tanks are secured with a chain or other stabilizing device. A tipping tank, if it breaks open, can blast off like a rocket and cause great damage or even kill. Some tanks have even been propelled through walls or floors. Always transport tanks of compressed gas on a cart, dolly, or hand truck, and ensure all tanks are clearly labeled at all times.

Other considerations in the lab physical environment include the overall neatness and cleanliness of the space. Safety for the staff is improved in a clean and orderly work area. Biohazard work area floors should be wet-mopped at least once a day. Histology and other lab areas that use paraffin in their procedures should make sure the floors are cleaned and scraped so that they are not slippery from the wax. Laboratory counter tops should be neat and orderly, and they should be disinfected after each working shift using a 10% bleach solution or bleach product.

Education and training about PE topics is clearly important, but it is also valuable to regularly monitor the lab space to ensure that safety is maintained. Perform regular (monthly or quarterly) audits on the lab physical environment using a checklist. Use a complete list that covers all of the areas discussed, and be sure review every item on the checklist each time the audit is performed. It is surprising how quickly and easily things change in the lab work space. For example, an analyzer may have been moved for repair and placed back into its original location- but what if that movement caused fraying in the electrical cord? Now there is a fire hazard that didn’t exist just days before, and it needs to be rectified quickly. Sometimes we take for granted the spaces in which we work, but in the laboratory it is important to remember that PE safety needs attention, maintenance, and regular checks. Performing these functions can transform an inherently dangerous space into one in which patient results can be obtained safely.  

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-Dan Scungio, MT(ASCP), SLS, CQA (ASQ) has over 25 years experience as a certified medical technologist. Today he is the Laboratory Safety Officer for Sentara Healthcare, a system of seven hospitals and over 20 laboratories and draw sites in the Tidewater area of Virginia. He is also known as Dan the Lab Safety Man, a lab safety consultant, educator, and trainer.

 

altona Diagnostics Receives Emergency Use Authorization for Zika Virus Diagnostic Test

On May 13th, altona Diagnostics received Emergency Use Authorization (EUA) from the FDA for their RealStar Zika Virus RT-PCR Kit U.S. for the qualitative detection of RNA from Zika virus in serum or urine (collected alongside a patient-matched serum specimen) from individuals meeting CDC Zika virus clinical criteria. This is the same kit that Houston Methodist Hospital and Texas Children’s Hospital used for their laboratory-developed Zika test.

FDA Letter of Authorization

altona Diagnostics press release

 

CDC’s Interim Guidance for Zika Virus Testing

In their most recent Morbidity and Mortality Weekly Report (MMWR), the CDC issued interim guidance for Zika Virus testing. From the report:

“On the basis of the newly available data, CDC recommends that Zika virus rRT-PCR be performed on urine collected <14 days after onset of symptoms in patients with suspected Zika virus disease. Zika virus rRT-PCR testing of urine should be performed in conjunction with serum testing if using specimens collected <7 days after symptom onset. A positive result in either specimen type provides evidence of Zika virus infection.”

 

Anatomy of a Safety Stand Down

In March of 2016, the United States Government Accountability Office (an independent agency that works for Congress) produced a report stating that stronger oversight mechanisms are needed to improve safety in high-containment laboratories. The laboratories referred to are those which work with hazardous biological agents in order to protect public and animal health and the food supply against contamination of those agents. Because of several very public lab safety lapses in the past two years, the report makes 33 recommendations to improve lab safety. These recommendations include the development and update of policies that contain missing safety elements, the reporting of oversight activity to senior officials, and the development of plans with time frames to implement the safety recommendations. The report basically recommends a “Safety Stand Down.” Has your laboratory seen a similar situation? Have you encountered a series of like safety events that created the need to stop and review?

OSHA’s definition of a safety stand down is “an event for employers to talk directly to employees about safety.” Because of the danger to employees, a more specific definition means that all work stops until the issue is corrected and all affected (or potentially affected) staff has been educated to make sure the issue does not re-occur. However, in the real world, unless someone is in imminent danger, the work of the laboratory must go on for the sake of patient care. Still, a stand down can be important, and there are ways to run one successfully.

Once you have decided there is a need for the stand-down, develop the stand-down education. This can include a set of presentation slides, a hand-out, or talking points to use as the information is delivered. Make sure you stick to the topic(s) at hand, and do not include extraneous information, but be certain to include all items that are pertinent to the stand-down subject.

The next step is deciding on the stand-down delivery approach. Will you meet with staff one-on one, in small groups, or with everyone at the same time? Choose the meeting location(s) and schedule the meetings. Because this is a stand-down and a safety issue that must be dealt with, these steps should occur quickly. If you are facilitating the stand-down but not delivering it personally, be sure to give a short deadline for its completion and mandate that all involved personnel are included. Keep documentation of attendance and subject matter for future reference.

Once the stand-down is completed, gather the documentation of attendance and any other associated information and keep it for your records. This does not end the stand-down, however. Make a plan and a schedule to follow-up on the safety issue. The plan may include daily or weekly checks to ensure new processes are being followed or that staff has understood the information completely.

Conducting a laboratory safety stand-down can seem difficult and time-consuming. It may interrupt the work you planned to do, and it may change your schedule for the next couple of days or weeks. While that may be inconvenient, remember that this course of action was chosen to help prevent harm to employees or patients, and that is what laboratory professionals are here to do.

During the week of May 2, 2016, OSHA called for a construction fall prevention safety stand-down. This was in response to a high number of preventable worker deaths due to falls on the job. What safety issues have you seen in your lab? Have you seen multiple needle sticks? What about slips, trips, and falls? If you notice a group of similar safety events, it may be time to conduct a safety stand-down. If you deliver the information, provide the education, and document the attendance of all affected staff, you will prevent further injury and continue to raise awareness in the lab of vital safety issues.

 

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-Dan Scungio, MT(ASCP), SLS, CQA (ASQ) has over 25 years experience as a certified medical technologist. Today he is the Laboratory Safety Officer for Sentara Healthcare, a system of seven hospitals and over 20 laboratories and draw sites in the Tidewater area of Virginia. He is also known as Dan the Lab Safety Man, a lab safety consultant, educator, and trainer.

New Zika Virus Test Available

On April 28th, the FDA granted Emergency Use Authorization to Quest Diagnostics for an RT-PCR test to detect Zika Virus in human samples.

From the press release: 

“The test was developed by the reference laboratory business of Quest’s Focus Diagnostics, Inc., subsidiary. The proprietary molecular test is intended for the qualitative detection of RNA from the Zika virus in human serum specimens from certain individuals. Quest Diagnostics plans to make the new test broadly available to physicians for patient testing, including in Puerto Rico, early in the week of May 2.

“Zika Virus RNA Qualitative Real-Time RT-PCR test is a real-time RT-PCR test intended only for the qualitative detection of RNA from the Zika virus in human serum specimens from patients meeting Centers for Disease Control and Prevention (CDC) Zika virus clinical criteria (e.g., clinical signs and symptoms associated with Zika virus infection) and/or CDC Zika virus epidemiological criteria (e.g., history of residence in or travel to a geographic region with active Zika transmission at the time of travel, or other epidemiologic criteria for which Zika virus testing may be indicated ). Testing is limited to qualified laboratories designated by Focus Diagnostics, Inc.

“This test is intended for use by trained clinical laboratory personnel qualified by state and federal regulations who have received specific training on the use of the test in qualified laboratories designated by Focus Diagnostics, Inc., and, in the United States, certified under CLIA to perform high complexity tests.”

New Developments in Zika Testing

Two companies have recently announced development and/or release of Zika virus assay. MD Biosciences has released a rapid assay to detect the virus in human blood and urine samples, and Luminex is partnering with University of São Paulo, Brazil to validate an assay that detects multiple infectious agents, including Zika.

If you’d like to learn more, read the MD Biosciences and GenArraytion press releases.

Edit 3/11/2016: Turns out FDA has something to say about the MD Biosciences test. Read about it in the Minneapolis Star-Tribune.

“Flustration”

Contrary to popular belief, “irregardless” is not a word. The correct word is “regardless.” One can be frustrated or one can be flustered, but it is incorrect to say one is “flustrated.”When these common grammatical errors are made, it can be very irksome for some Type A Personality laboratory professionals. For those in the field of lab safety, however, this can be a lesson for learning how to improve the lab safety culture.

Very often grammatical errors are made because people simply do not remember what is correct, or the correct use of the word was never explained to them. If we hear something that is wrong, we may make a judgement about the person who said it—they are not well-educated, they are lazy, etc. We tell ourselves a story, and often, unfortunately, it is inaccurate.

You walk into the laboratory and you see the new tech Judy working at the bench with no gloves. Last week you spoke to Judy about the same issue, and she told you she would wear them from now on. In your frustration you believe Judy to be obdurate and someone who willfully violates lab safety practices. Because these things are in your mind, the conversation you are about to have with Judy will not go well.

Consider the following options:

  • Judy ran out of gloves and doesn’t know where to get more.
  • Judy went to get more gloves in the store room, but there is a combination lock on the door and she doesn’t know what it is.
  • Judy has developed a skin reaction to the gloves and is embarrassed to bring it up.
  • Judy just received a phone call that her mother is very ill and she is quite upset.
  • Judy saw the supervisor working without gloves and assumed you spoke to her last week because it’s your job to look out for safety.

These are just some of the possible influences on Judy’s decision not to wear gloves. To have good conversations about safety, your job is to determine the real issue without telling yourself stories first. Maybe everyone in the lab says “irregardless.” Maybe no one ever told Judy the correct word to use.

If you want to make a difference in your lab safety culture, think about the sources of influence on staff behavior. Ask about the reasons for the behavior, and work patiently to educate people about the consequences of unsafe actions. Use these tactics to reduce the amount of “flustration” you may feel when working to promote safety every day.

 

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-Dan Scungio, MT(ASCP), SLS, CQA (ASQ) has over 25 years experience as a certified medical technologist. Today he is the Laboratory Safety Officer for Sentara Healthcare, a system of seven hospitals and over 20 laboratories and draw sites in the Tidewater area of Virginia. He is also known as Dan the Lab Safety Man, a lab safety consultant, educator, and trainer.